Notifications are enabled but nothing arrives. Where should I look first?

Conditional routing. It is the most common cause on Gravity Forms, and it usually breaks when someone adds a dropdown option without adding a matching rule.

Does FormWatcher need access to my WordPress admin?

No. It tests from the outside, as a visitor would, and needs nothing installed.

Gravity Forms not sending email

Gravity Forms is usually configured by someone other than the person who notices the emails have stopped. Notifications, routing and feeds each fail independently.

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Why this happens

Notification routing sending to the wrong place

Gravity Forms can route notifications conditionally by field value. A new option added to a dropdown without a matching routing rule produces submissions that notify nobody.

The notification event is not 'Form is submitted'

Notifications tied to a payment or feed event never fire if that step is not reached.

From Email failing authentication

As with every WordPress form, sending as the visitor's address triggers SPF and DMARC rejection.

A feed erroring before notification

If a CRM or payment feed throws, later steps in the chain — including notifications — may never run.

How to check it yourself

01Open Form Settings → Notifications and confirm the event and the To address.
02Check every routing rule against the current field options.
03Compare Entries against your inbox.
04Review the Gravity Forms logging tab with logging enabled.
05Confirm From Email is on your own domain.

The part you cannot check once

Fixing it is the easy half. Knowing it stays fixed is the hard half.

Every cause above can come back without anyone touching the page. API keys rotate, plugins update, DNS records get edited, licences lapse. The form still renders, still accepts the enquiry, still says thank you — and nothing arrives.

FormWatcher submits an identifiable test enquiry on a schedule and confirms it actually reaches your inbox. If delivery stops, you hear about it — rather than working it out from a quiet month.

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FormWatcher recognises Gravity Forms automatically

Common questions

Notifications are enabled but nothing arrives. Where should I look first?: Conditional routing. It is the most common cause on Gravity Forms, and it usually breaks when someone adds a dropdown option without adding a matching rule.
Does FormWatcher need access to my WordPress admin?: No. It tests from the outside, as a visitor would, and needs nothing installed.